Pakistan’s Virtual Secretary Keeps Offshore Clientele Happy

In a chic downtown lobby across the street from the Old Executive Office Building, Saadia Musa answers phones, orders sandwiches and lets in the FedEx guy. And she does it all from Karachi, Pakistan. Saadia Musa, on a big screen in the District, works from Pakistan as a receptionist for the Resource Group, a call-center company founded by Zia Chishti. As receptionist for the Resource Group, Musa greets employees and visitors via a flat screen hanging on the lobby’s wall.